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Highly essential for the hospitality industry, training programs for excellent customer service are crucial for a highly competitive and demanding sector. To ensure guest satisfaction and maintain service quality, it is fundamental that employees are prepared and up-to-date on market trends.
These programs should cover technical aspects, such as improving customer service skills, reservation management, cleanliness, and facility maintenance, as well as behavioral aspects, including leadership, teamwork, and conflict resolution. This way, employees will be ready to handle the day-to-day challenges and provide excellent service to guests, contributing to the reputation and success of the hotel network.